Shipping and Return Policy

PLEASE READ BEFORE BUYING

FOR ONLINE ORDERING

Due to legal requirements we use a 3rd party vendor for online orders. If you are having issues with your order, please email us directly at info@shinewater.com

SHIPPING TIME FRAME

DUE TO HEAVY DEMAND ORDERS CAN TAKE 5-15 BUSINESS DAYS

The estimated shipping time for orders is 5-15 business days. ShineWater orders will be fulfilled and shipped within 2-5 business days after the order is placed, unless one of the conditions below applies. All of our merchandise is made to order, please allow 12- 14 days for production before shipment.

IMPORTANT LOCATION SPECIFICATIONS

Unfortunately, we cannot deliver to any PO Box addresses. If you complete a purchase with a PO Box address, you will be contacted to give us a different address to ship to.

WE CAN NOT Ship to a FedEx or Walgreens as they will not accept packages from other local carriers.

REFUND POLICY

We DO NOT offer refunds if your order is returned to us. We feel that 3 attempted deliveries is ample opportunity to take delivery. We are charged an additional $20 for all returned packages that are not delivered after 3 attempts and another $20 if we want to attempt delivery again, so we cannot offer refunds on account of this unless you are willing to pay the extra $40 worth of charges. We will of course offer refunds or replacements for any products that are damaged or below satisfaction.

NO CANCELLATIONS

We are unable to cancel or offer a refund once an order has been submitted. If you do decide you'd like to cancel your order, and it is within 2 hours of the time you submitted your order, then please contact us at info@shinewater.com to inquire about a store credit. We will issue a store credit for the full amount of your cancelled order value. Store credit can be used for any of the product that is currently sold at www.shinewater.com.

CHANGES TO ORDERS

If you need to make a change to your order, please contact: info@shinewater.com. If a tracking number has already been assigned, there will be charges for the following changes made to the order. Charges will be made to the credit card used for purchase:

Return requested (call tag sent): $15.00
Address correction or Redirect Package: $18.00